Conflict is inevitable, but it does not have to be destructive! Left unchecked, it can slow productivity, damage relationships and create workplace tension. It often shows up as resistance, personal attacks, bullying, or angry outbursts, stemming from simple causes like personality clashes, miscommunication, or weak leadership.

In today’s diverse and inclusive workplace, respect and fairness are essential, and leaders or team members must be equipped with practical strategies to turn conflict into collaboration.

 “It’s not about avoiding conflict; it’s about handling it constructively.”

PROGRAMME OBJECTIVES

This programme is designed to empower participants with the knowledge, skills, and strategies to recognise early warning signs, address issues constructively, and build stronger, more resilient teams.

PROGRAMME TOPICS

Participants will explore the following:

Day One

• Identifying Conflict: How it looks, sounds and feels
• Emotional intelligence and communication
• Facing difficulty in others: Team members, customers, other stakeholders
• Defining a goal in the Face of Hurts: Tools for resolving conflict
• Creating value in the midst of disputes
• Class Activity

Day Two

• Anger vs loss in the workplace
• SWOT and GAP Analysis: A psychosocial approach in the workplace
• Building a conflict-positive workplace culture
• Building and committing to a plan of action
• Organisational systems and policies
• Class Activity

Date: Monday 23rd & Tuesday 24th 2026 | Time: 8:30 a.m. - 12:30 p.m. (daily)

Cost (per person): $1,800.00 plus vat (ECA Members) | $2,000.00 plus vat (Non-Members)