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Ensuring compliance with labour laws and workplace policies is a fundamental responsibility of every HR and IR professional. A Human Resource and Industrial Relations (HIR) Audit provides a systematic examination of an organisation’s HR and IR policies, practices, and procedures.

This training will equip HR and IR professionals, Internal Auditors, and Business Leaders with practical tools to identify risks, uncover gaps, and seize opportunities for improvement. By mastering audit techniques, participants will strengthen organisational compliance, build trust in employee relations, and drive meaningful workplace transformation.

According to the Industrial Relations Act (Sec. 10:3), "...the Court in the exercise of its powers shall: (a) make such order or award in relation to a dispute before it as it considers fair and just, having regard to the interests of the persons immediately concerned and the community as a whole…”.

In this regard, careful study and analysis of judgments coming out of the Industrial Court of Trinidad and Tobago are helpful to inform and direct future behaviour, policies and decisions concerning matters involving employers and employees. Having knowledge of, and understanding these statutes can therefore offer essential guidance on managing workplace issues in accordance with the principles of good industrial relations practice.

Managers, supervisors, and HR professionals will gain the skills to make performance reviews a driver of organisational success not just a routine task. Participants will learn to connect personal and team goals with organisational objectives, design relevant KPIs, and build performance systems that foster accountability and positive outcomes.

Through hands on activities and real world applications, participants will practice setting clear goals, tracking progress, managing pushback, and reducing workplace issues caused by poor performance management.

By the end of the programme, participants will be equipped to build a culture of high performance, continuous improvement, and responsibility for delivering clear, measurable results.

To master the service journey, you must have a deep understanding of your customers' needs while also harnessing the power of AI to consistently surpass their expectations at every touchpoint. Participants will learn the art of providing exceptional customer service by truly understanding your customers' requirements and going above and beyond their expectations in this in-depth, practical session.

Employee issues are inevitable and can arise in any workplace. When this occurs, it is essential that they are addressed in a fair and consistent manner in keeping with the principles of equity and natural justice. While these principles must be present throughout the entire disciplinary process, the disciplinary hearing is a critical stage of this process that can ultimately determine the success or failure of a matter. In this regard, participants in this session will acquire the knowledge and skills to conduct a succinct, effective and legally defensible disciplinary hearing.

An important skill that is crucial in forming relationships in both the personal and professional spheres is emotional intelligence (EI). It entails having the ability to understand, manage, and effectively leverage one's emotions. EI has become the skill that all managers and supervisors in today's fast-paced, siloed, and technologically driven workplace must master.

This intense and practical course is intended for supervisors and managers who want to improve their interpersonal skills and build resilience,or simply re-connect with oneself.

This programme will provide a foundational understanding of the principles and practices of good Industrial Relations and provide the tools to correctly interpret, understand and apply the laws governing the Industrial Relations system in Trinidad and Tobago. Participants will be exposed to principles related to effectively managing workplace issues such as grievances, collective bargaining, employment contracts and dealing with trade unions.

This course will analyse relevant labour laws governing Industrial Relations/Human Resource Management and Labour Relations in Trinidad and Tobago. Participants will gain important insights for understanding, interpreting and applying these laws in their respective organisations or to various employment issues such as industrial action, employment contracts and other labour-related matters.

This course is an advanced study of the practical application of labour laws in T&T. Participants will become proficient in handling real-world matters relating to drafting essential documents, resolving disputes, understanding Court protocol and preparing for and appearing before the Industrial Court.