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Advancing to a managerial role signifies a noteworthy achievement in one's career, accompanied with fresh obligations and difficulties. As a supervisor, your role is vital in influencing your team's performance, cultivating a positive work atmosphere, empowering team members and contributing to the overall success of the organisation. This programme is specifically designed to provide you with the necessary skills, knowledge, and tools to excel in your new position.
Attendees will get an extensive introduction to the essential elements of management and leadership. By integrating theoretical information, practical activities, and examples from the real world, participants will acquire the necessary skills to successfully manage their team.
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HR/IR letters are crucial communication tools between employers and employees. These letters address a wide range of employment-related issues that must be clear and legally compliant. Their primary purpose is to meet the letter's objectives while minimising or resolving potential liabilities, ensuring clarity, consistency, and professionalism in all written correspondence related to employment matters.
According to the Industrial Relations Act (Sec. 10:3), "...the Court in the exercise of its powers shall: (a) make such order or award in relation to a dispute before it as it considers fair and just, having regard to the interests of the persons immediately concerned and the community as a whole…”.
In this regard, careful study and analysis of judgements coming out of the Industrial Court of Trinidad and Tobago are useful to inform and direct future behaviour, policies and decisions in relation to matters that involve employers and employees. Having knowledge of, and understanding these statutes can therefore offer essential guidance on managing workplace issues in accordance with the principles of good industrial relations practice.
Dr. Edward Deming famously said, "If you can't describe what you are doing as a process, you don't know what you're doing".
Process maps are the visual representation of that "doing", offering a clear and concise understanding of how work gets done in an organisation. It demonstrates who is responsible and accountable for various activities thereby letting the organisation, department, line management or staff gain greater efficiencies, which saves both time and money.
It also allows all concerned to identify redundancies quickly, remove duplication and increase the understanding of key steps and responsibilities within any policy, process or procedure.
This course is an advanced study of the practical application of labour laws in T&T. Participants will become proficient in handling real-world matters relating to drafting essential documents, resolving disputes, understanding Court protocol and preparing for and appearing before the Industrial Court.
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To master the service journey, you must have a deep understanding of your customers' needs and consistently surpass their expectations at every touchpoint. Participants will learn the art of providing exceptional customer service by truly understanding your customers' requirements and going above and beyond their expectations in this in-depth, practical session.
The Fourth Industrial Revolution has brought excitement and opportunities for HR and IR professionals, but at the same time, it has also exacerbated existing Volatility, Uncertainty, Complexity, and Ambiguity. HR and IR are being transformed and practitioners should acquire the ability to pivot, leverage and remain effective and relevant.
This programme will examine the impact of artificial intelligence (AI) on HR and IR systems, policies, procedures, culture and consequently, your people.
