From Tension to Teamwork: Proactive Conflict Management for Leaders

From Tension to Teamwork: Proactive Conflict Management for Leaders

Conflicts are a natural part of the workplace, but when they go unresolved, they can escalate into tension or even violence with serious consequences. Conflict may manifest in many forms, including insults, lack of cooperation, bullying, or displays of anger. The underlying causes often stem from personality differences, miscommunication, or poor organizational management. In today’s environment, heightened sensitivity to discriminatory grounds has made conflict management an even more critical skill in the workplace

This programme is geared to equip participants with the knowledge, skills, and strategies to effectively identify, manage, and resolve workplace conflicts in a constructive manner that fosters collaboration, strengthens relationships, and enhances organizational productivity.

 

Topics to Be Covered

Participants will explore the following:

DAY ONE

  • Identifying Conflict: How it looks, sounds and feels
  • Emotional intelligence and communication
  • Facing difficulty in others: Team members, customers, other stakeholders
  • Defining a goal in the Face of Hurts: Tools for resolving conflict
  • Creating value in the midst of disputes
  • Class Activity

DAY TWO

  • Anger vs Loss in the Workplace
  • SWOT and GAP Analysis: A psychosocial approach in the workplace
  • Building a conflict-positive workplace culture
  • Building and committing to a plan of action
  • Class Activity

 

NEED MORE INFORMATION?

For further details please contact:
Training Department | 1 (868) 675-5873/638-6463
Ms Laura Rosales | ext. 246 | This email address is being protected from spambots. You need JavaScript enabled to view it.
Ms Shantala Reece-Whiteman | ext. 248 | This email address is being protected from spambots. You need JavaScript enabled to view it.

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Event Information

Event Date 16/09/2025 8:30 am
Event End Date 17/09/2025 12:30 pm
Individual Price Members: $1,600.00, Non-Members: $2,000.00 (plus vat per person)
Location Online - ZOOM Meeting