This training programme is designed to enhance participants’ understanding of the grievance process, particularly for those in supervisory or management roles. It focuses on building the skills needed to implement a fair, effective, and timely grievance management system, that supports the efficient resolution of employee issues, strengthens trust, fosters a positive workplace culture, and reduces the likelihood additional cost due to unresolved conflicts.
This training program is designed to equip managers and supervisors with the knowledge, skills, and strategies to effectively understand, connect with, and lead Generation Z employees. Participants will identify distinctive generational traits and explore key principles such as communication styles, trust building, and techniques such as active listening, and effective problem-solving.
