When it comes to day-to-day workplace issues, do you feel uncomfortable or sometimes unprepared to have difficult conversations? Do you dread having conversations with your direct reports on matters pertaining to:
Chronic lateness or absenteeism
Sexual harassment claims
Tough business decisions
If the answer is "YES" to any or all of the above, then this programme is for you!
This programme was designed to be very practical, and equip you with the mindset, framework, steps and tools to succinctly, effectively and successfully conduct any type of difficult conversation, with the right outcome, from beginning to end.
TOPICS TO BE COVERED
Understanding, applying and managing your emotional intelligence
Identifying challenging personalities and how to manage them
Being assertive without bullying
Activity: Assessing your communication style and its impact
Preparing your conversation plan
Activity: Have a difficult conversation from start to finish
Ms LaToya Griffith La Toya Griffith is a Certified HR Professional with 15+ years of meaningful experience integrating HR initiatives with strategic business goals to ensure superior organizational performance.
In addition to her technical competencies in the coordination and management of Strategic Planning sessions, Human Resource Audits, Compensation Surveys, Satisfaction/Engagement Surveys and Training Needs Analysis, La Toya has designed, developed, implemented and evaluated systems relating to Performance Management, Job Analysis, Business Process Re-engineering and Policy Development. Whenever she can be of service La Toya continues to share her knowledge, skills and abilities.
28/09/2023 8:30 am
Event End Date
28/09/2023 12:30 pm
Members: $900.00, Non-Members: $1,260.00 (plus vat per person)
Online - ZOOM Meeting
We are no longer accepting registration for this event