Navigating Uncomfortable Conversations Successfully

When it comes to day-to-day workplace issues, do you feel uncomfortable or sometimes unprepared to have difficult conversations? Do you dread having conversations with your direct reports on matters pertaining to:

Under-performance

Bad attitude

Chronic lateness or absenteeism

Poor hygiene

Sexual harassment claims

Tough business decisions

If the answer is "YES" to any or all of the above, then this programme is for you!

This programme was designed to be very practical, and equip you with the mindset, framework, steps and tools to succinctly, effectively and successfully conduct any type of difficult conversation, with the right outcome, from beginning to end.

TOPICS TO BE COVERED

• Understanding, applying and managing your emotional intelligence
  
• Identifying challenging personalities and how to manage them
  
• Being assertive without bullying
  
• Activity: Assessing your communication style and its impact
  
• Preparing your conversation plan
  
• Activity: Have a difficult conversation from start to finish
  
• Managing negative reactions

Date: Thursday, 28th September 2023 | Time: 8:30 a.m. - 12:30 p.m.

Cost (per person): $900.00 plus vat (ECA Members) | $1,260.00 plus vat (Non-Members)