Training and Sensitisation Session Calendar

Training Session	Start Date	Start Time	Multiday Event End Date	End Time	Description	Contact us
How May I Help You? Understanding the New Customer Service Requirements for 2022 and Beyond	Thursday 20 January 2022	09:00am	Friday 21 January 2022	12:00pm	This customer service skills training course is designed to enhance the competency and capacity of participants to offer exceptional front line customer care, both in a physical and a virtual environment, as well as provide effective solutions to customer service problems when they arise. Successful completion of this programme will increase a participant’s knowledge and ability to: Examine how the pandemic has changed the business environment and customer expectations. Identifying ways to improve your customer service delivery. Practice how to deliver exceptional customer service by turning disappointment into a positive experience. Develop skills in engaging with customers and handling challenging situations effectively. Harness the power of Emotional Intelligence. Effectively utilize communication skills to enhance customer service. Cost: $995.00 plus vat (ECA Members) \| $1,495.00 plus vat (Non-Members) 2 for 1 Special! Register two (2) team members for the price of 1! Date: Thursday, 20th & Friday, 21st January 2022 \| Time: 9:00 a.m. - 12:00 noon daily Facilitator: Ms. Denise Caesar, Marketing and Communications Specialist HOW TO CONNECT TO THIS SESSION Register online (below) or download the registration form and send it via email An invoice will be generated and sent, to facilitate payment Payment is required before meeting credentials are shared Meeting credentials are shared one (1) day before the start of a programme All sessions will be conducted online via the ZOOM Meeting platform PAYMENT DETAILS Electronic payment can be made by Online Bank Transfer, to the Employers Solution Centre, via Republic Bank account number 290-457-289-901 (Branch: Tragarete Road, Port of Spain). We encourage the use of this facility at this time. Please send us a copy of your transaction receipt/confirmation. Payment is also accepted via cheque, in-person Linx/Credit Card and Cash (please provide exact change).	For further details please contact: Mrs. Sherri Belfon sbelfon@ecatt.org, communications@ecatt.org 1(868) 675-5873 Ext 230 Register
Supervisory Management in the New Normal	Thursday 27 January 2022	09:00am	Friday 28 January 2022	12:00pm	This programme is designed to provide participants with the tools and skills needed for effective supervision of staff in the current new normal environment. The reality of our current work environment has placed further demands on Management and persons in leadership positions, and effective supervision in today's work environment will therefore require an upgrade of supervisory skills. Worksop Topics Understand and define the role and function of supervisors. Identifying gaps in current leadership style and embracing new and more effective methods of leadership. Identify the skills required for effective supervision. Examine the attitudes, behaviours and characteristics of effective leaders in the current context of the wider environment Understanding leadership in the current VUCA environment. How to effectively implement and express management objectives. The imperatives of emotional intelligence for supervisors. Identify and practice effective communication and experience how improved Listening and feedback skills can positively affect workplace interactions. Implement tools for effective conflict management and problem-solving. Cost: $995.00 plus vat (ECA Members) \| $1,495.00 plus vat (Non-Members) Date: Thursday, 27th & Friday, 28th January 2022 \| Time: 9:00 a.m. - 12:00 noon daily Facilitator: Mr. Christian Chambers, Consultant - Organisational and Professional Development HOW TO CONNECT TO THIS SESSION Register online (below) or download the registration form and send it via email An invoice will be generated and sent, to facilitate payment Payment is required before meeting credentials are shared Meeting credentials are shared one (1) day before the start of a programme All sessions will be conducted online via the ZOOM Meeting platform PAYMENT DETAILS Electronic payment can be made by Online Bank Transfer, to the Employers Solution Centre, via Republic Bank account number 290-457-289-901 (Branch: Tragarete Road, Port of Spain). We encourage the use of this facility at this time. Please send us a copy of your transaction receipt/confirmation. Payment is also accepted via cheque, in-person Linx/Credit Card and Cash (please provide exact change).	For further details please contact: Mrs. Sherri Belfon sbelfon@ecatt.org, communications@ecatt.org 1(868) 675-5873 Ext 230 Register
Employment Contracts Explained	Monday 31 January 2022	09:00am		12:00pm	The employment relationship in Trinidad and Tobago may be governed by industrial relations principles and practices, legislation, or a combination of both. As an employer, an Employment Contract should protect you and your business, while ensuring a suitable work environment for your employee. When both interests are equitably served, your company and your employee will reap significant benefits. ( Keith Scotland, 2020) This workshop will examine the types of Employment Contracts used in organisations today, the benefits and drawbacks of each and how employers could successfully navigate and avoid pitfalls in the administration of these contracts. The session will further enhance the knowledge of participants as it relates to principles and practices of good Industrial Relations and the successful termination of the Employment contract, if needed. TOPICS TO BE DISCUSSED Overview of each type of Employment Contract: Fixed Term, Temporary, Month to Month, Permanent (Full time and Part-time), Casual, Short-Term, Seasonal. Terms and conditions of employment. Key elements and clauses each Employment Contract should include. How to make amendments to the Employment Contract. Termination of the contract. Target Audience: Human Resource Professionals, Industrial Relations Practitioners, Business Owners and Managers, Supervisors, All interested persons Cost: $995.00 plus vat (ECA Members) \| $1,495.00 plus vat (Non-Members) Date: Monday, 31st January 2022 \| Time: 9:00 a.m. - 12:00 noon Facilitator: Mr. Wendell Seepersad, Attorney-at-Law HOW TO CONNECT TO THIS SESSION Register online (below) or download the registration form and send it via email An invoice will be generated and sent, to facilitate payment Payment is required before meeting credentials are shared Meeting credentials are shared one (1) day before the start of a programme All sessions will be conducted online via the ZOOM Meeting platform PAYMENT DETAILS Electronic payment can be made by Online Bank Transfer, to the Employers Solution Centre, via Republic Bank account number 290-457-289-901 (Branch: Tragarete Road, Port of Spain). We encourage the use of this facility at this time. Please send us a copy of your transaction receipt/confirmation. Payment is also accepted via cheque, in-person Linx/Credit Card and Cash (please provide exact change).	For further details please contact: Mrs. Sherri Belfon sbelfon@ecatt.org, communications@ecatt.org 1(868) 675-5873 Ext 230 Register
SURE Business Resilience Training	Saturday 05 March 2022		Saturday 09 April 2022		The Sustainable & Resilient Enterprise (SURE) training consists of six (6) core modules teaching business leaders nine (9) resilience practices that can be customised for their particular business needs. Whether small, medium or large, this six (6) week programme will empower your business to survive and thrive in the face of unexpected adversities such as pandemics, cyberattacks, natural disasters, economic upheavals, and social disruptions. BECOME A CERTIFIED SUSTAINABLE & RESILIENT ENTERPRISE LEADER! During the programme, you will develop your organisation's own Business Resilience Strategy using a series of tools and templates. Participants will receive a certificate of participation, issued by the Employers Solution Centre Limited, upon completion of the programme and successful submission of their own business resilience strategy. Topics to be Covered What is business resilience? Crisis leadership Staff Engagement The business ecosystem Critical business functions Hazard identification and impact scenarios Risk analysis, treatment and risk-sharing approaches Incident response and recovery planning Business adaptation Digital transformation Training and development skills Continuous improvement Download Our Brochure Watch Our Promo Video CYCLE 2 Start: Saturday, 05th March 2022 Time: Saturday, 09th April 2022 WEBINAR TIMES Saturdays \| 9:00 a.m. - 1:00 p.m. (Atlantic Standard Time) (Complete various self-paced e-learning modules and other individual activities during the week, at your own pace, using the ECA's e-Campus) COST PER PERSON ECA Members: $2,495.00 plus vat Non-Members: $2,995.00 plus vat HOW TO CONNECT TO THIS SESSION Register online or download the registration form and send it via email An invoice will be generated and sent, to facilitate payment Payment is required before the start of the Course All webinars will be conducted online via the ZOOM Meeting platform PAYMENT DETAILS Electronic payment can be made via Online Bank Transfer, to the Employers Solution Centre, via Republic Bank account number 290-457-289-901 (Branch: Tragarete Road, Port of Spain). We encourage the use of this facility at this time. Please send us a copy of your transaction receipt/confirmation. Additionally, payment is also accepted via cheque, however, we do ask that customers send an image of the cheque prior to the start date of the session, if collection or delivery cannot be facilitated ahead of time. All cheques are to be made payable to the “Employers Solution Centre Limited”. Other payment methods: Linx/Credit Card and Cash payments (in-office only).	For further details please contact: Training Department lrosales@employerssolutiontt.com, communications@ecatt.org 1(868) 675-5873 Ext 246 Register
Academy of Industrial Relations	Saturday 05 March 2022		Saturday 28 May 2022		These intensive and internationally accredited, 11-week programmes will provide relevant, practical training in the following areas: Advanced Certificate in Industrial Relations Management in Trinidad and Tobago (EduQual Level 3, Credits: 13) This programme will provide a foundational understanding of the principles and practices of good Industrial Relations and provide the tools to correctly interpret, understand and apply the laws governing the Industrial Relations system in Trinidad and Tobago. Participants will be exposed to principles related to effectively managing workplace issues such as grievances, collective bargaining, employment contracts and dealing with trade unions. Pre-requisites: None Download ACIRM at a Glance Price: $3,995.00 plus VAT Class days: Monday & Wednesday \| 5:00 p.m. - 7:00 p.m. Orientation: Saturday, 5th March 2022 Advanced Certificate in Labour Laws in Trinidad and Tobago (EduQual Level 3, Credits: 16) This course will analyse relevant labour laws governing Industrial Relations/Human Resource Management and Labour Relations in Trinidad and Tobago. Participants will gain important insights for understanding, interpreting and applying these laws in their respective organisations or to various employment issues such as industrial action, employment contracts and other labour-related matters. Pre-requisites: None Download ACLL at a Glance Price: $3,995.00 plus VAT Class days: Tuesday & Thursday \| 5:00 p.m. - 7:00 p.m. Orientation: Saturday, 5th March 2022 Professional Certificate in Labour Laws in Trinidad and Tobago (EduQual Level 4, Credits: 14) This course is an advanced study of the practical application of labour laws in T&T. Participants will become proficient in handling real-world matters relating to drafting essential documents, resolving disputes, understanding Court protocol and preparing for and appearing before the Industrial Court. Pre-requisites: Persons should be able to demonstrate prior studies in labour law, for example, the ESC's Certificate in Labour Law, or other equivalent experience in labour law and industrial relations. Download PCLL at a Glance Price: $5,995.00 plus VAT Class days: Saturday \| 9:00 a.m. - 1:00 p.m. Orientation: Saturday, 5th March 2022 Payment Plans are available! Early Bird Special! Register by February 21st, 2022 and SAVE 10%	For further details please contact: Mrs. Shantala Reece Whiteman sreece@employerssolutiontt.com 1(868) 675-5873 Ext 248 Register