Training and Sensitisation Session Calendar

This programme is designed to enhance the decision making capabilities of all Managers and Supervisors as they perform their functions in keeping with good industrial relations principles and practice. Participants will understand the benefits of successfully managing employee issues and avoiding common mistakes.

Learning Outcomes

Successful completion of this programme will increase a participant’s knowledge in the following:

• The role of managers and supervisors as it relates to their IR responsibilities
• Understanding the practice of good Industrial Relations
• Taking disciplinary action: punitive vs corrective
• Managing difficult employees
• Management prerogative

Cost: $1,995.00 plus vat (ECA Members)

$2,800.00 plus vat (non Members)

Register

This programme is designed to inform and educate participants about the necessary steps that must be taken when various types of incidents occur in the workplace as well as how to write an accurate and effective incident report.

Learning Outcomes

Successful completion of this programme will increase a participant’s knowledge in the following:

• Why Investigate: Statutory Laws and company policy
• Advantages and disadvantages of an internal investigation
• Who investigates the incident/complaint ( Investigating guidelines)
• Principles of natural justice:
  • The right to a fair investigation or hearing
  • The rule against bias
• Who writes the report and to whom it is submitted
• Tense and terminology of the report
• Uniformity in report
• Submitting the report for action and follow-up
• Supporting documents
• Pros and cons of written reports
• Retention of reports and records
• Protection of data and confidentiality

Cost: $2,995.00 plus vat (ECA Members)

$4,100.00 plus vat (non Members)

Register

This programme is designed to inform and educate participants about the necessary steps that must be taken when various types of incidents occur in the workplace as well as how to write an accurate and effective incident report.

Learning Outcomes

Successful completion of this programme will increase a participant’s knowledge in the following:

• Why Investigate: Statutory Laws and company policy
• Advantages and disadvantages of an internal investigation
• Who investigates the incident/complaint ( Investigating guidelines)
• Principles of natural justice:
  • The right to a fair investigation or hearing
  • The rule against bias
• Who writes the report and to whom it is submitted
• Tense and terminology of the report
• Uniformity in report
• Submitting the report for action and follow-up
• Supporting documents
• Pros and cons of written reports
• Retention of reports and records
• Protection of data and confidentiality

Cost: $2,995.00 plus vat (ECA Members)

$4,100.00 plus vat (non Members)

Register

Performance reviews are an essential component of employee development. The performance review meeting is an important aspect of career planning, and the outcomes of the meeting should be known to the employee and supervisor before the meeting actually takes place. Remember what the German philosopher, Goethe said: “Treat people as if they were what they ought to be and you help them become what they are capable of being.”

Setting goals and objectives to aim for will give both supervisors and employees a focus, and is one of the key aspects to meeting overall company objectives. Supervisors must also learn how to give feedback, both positive and negative, on a regular and timely basis so that employees can grow and develop. Performance appraisals involve all these activities.

Objective

• Understand how to work with employees to set performance standards and goals.
• Develop skills in observing, giving feedback, listening, and asking questions.
• Identify an effective interview process and have the opportunity to practice the process in a supportive atmosphere.
• Make the performance review legally defensible

Topics to be Covered

• Performance Appraisals Done Well
• What are Performance Appraisals?
• Errors We Make
• Types of Performance Reviews
• The Performance Management Process
• The Performance Management Cycle
• Setting Standards
• Creating a Performance Development Plan
• Feedback and Communication
• Listening Skills
• Communication Strategies
• Giving Feedback
• Accepting Criticism

Cost: $2,995.00 plus vat (ECA Members)

$4,100.00 plus vat (non Members)

Register

Performance reviews are an essential component of employee development. The performance review meeting is an important aspect of career planning, and the outcomes of the meeting should be known to the employee and supervisor before the meeting actually takes place. Remember what the German philosopher, Goethe said: “Treat people as if they were what they ought to be and you help them become what they are capable of being.”

Setting goals and objectives to aim for will give both supervisors and employees a focus, and is one of the key aspects to meeting overall company objectives. Supervisors must also learn how to give feedback, both positive and negative, on a regular and timely basis so that employees can grow and develop. Performance appraisals involve all these activities.

Objective

• Understand how to work with employees to set performance standards and goals.
• Develop skills in observing, giving feedback, listening, and asking questions.
• Identify an effective interview process and have the opportunity to practice the process in a supportive atmosphere.
• Make the performance review legally defensible

Topics to be Covered

• Performance Appraisals Done Well
• What are Performance Appraisals?
• Errors We Make
• Types of Performance Reviews
• The Performance Management Process
• The Performance Management Cycle
• Setting Standards
• Creating a Performance Development Plan
• Feedback and Communication
• Listening Skills
• Communication Strategies
• Giving Feedback
• Accepting Criticism

Cost: $2,995.00 plus vat (ECA Members)

$4,100.00 plus vat (non Members)

Register