Training and Sensitisation Session Calendar

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C.S.R. Bootcamp - From Mediocre to Fabulous!
Thursday 14 February 2019, 09:00am - 03:00pm
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Contact Sherri Belfon

Objective

In a challenging economic environment, the ability to retain existing customers and attract new ones is an important consideration for many businesses, including your competitor!

In this regard, customer satisfaction is a vital element for enhancing corporate image and strengthen your brand while boosting revenues and reducing costs, even in fluctuating business cycles.

This programme is designed to identify and develop the participant’s specific skills and behaviours that are necessary to offer exceptional frontline customer care and service and to empower participants with effective solutions to overcome challenges that may arise.

 

Learning Outcomes

Successful completion of this programme will increase a participant’s knowledge in the following:

  • Dealing with irate customers using Emotional Intelligence
  • Winning the battle for customer retention
  • Navigating the communication minefield: the fundamentals of body language, voice, pitch, tone and facial expressions.
  • Developing your arsenal of soft skills
  • Your CSR essential personal kit: the importance of dress and deportment
  • Uniformity in report
  • Submitting the report for action and follow-up

 

Cost

$2,695.00 plus vat (Members)

$3,800.00 plus vat (Future Members)

Location ECA Training and Conference Facility
For further details please contact:
Mrs. Sherri Belfon
This email address is being protected from spambots. You need JavaScript enabled to view it., This email address is being protected from spambots. You need JavaScript enabled to view it.
1(868) 675-5873 Ext 230