In-House Training

MANAGING AND DOCUMENTING WORKPLACE PERFORMANCE: DOING IT THE RIGHT WAY

This in-company special is designed to be delivered to individual companies for up to ten (10), or up to twenty (20) participants. This, therefore, allows some flexibility in tailoring the programme to the needs of your organisation.

Please note that this training must be purchased between April to June 2022 to secure special pricing below. Training delivery dates are flexible based on company needs.

Available: April to June 2022

Training Dates &Times: Flexible

Performance management plays a critical role in any successful business, but managing and documenting workplace performance can become overwhelming and ineffective when done reactively after a problem occurs. Without a structured and clear approach, employees will not know what is expected of them and departments or organisations can find it difficult to meet productivity levels and standards of performance. Geared towards any person with responsibility for managing and leading others, this session will explore various methods to recognise, communicate and document workplace performance in a proactive manner. 

Whether you operate in an onsite, fully remote, or in a hybrid work environment, we will also discuss effective strategies for maintaining employee engagement while managing employee performance to achieve mutually beneficial outcomes.

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 Topics Covered

• A probationer vs. a permanent employee 
• Coach vs. discipline: When are they appropriate?
• Communication strategies prior to formal discipline 
• Implementing and following the progressive discipline process
• Documentation must-haves
• Key content for performance appraisals
• Review of key industrial relations judgments on performance

Terms

$5,100.00 plus vat per organisation (up to 10 participants)

$7,100.00 plus vat per organisation (11 to 20 participants)

Call for non-member pricing

Method: Virtual | Duration: 3 hours | Dates and Times: Flexible

Contact Laura Rosales at This email address is being protected from spambots. You need JavaScript enabled to view it. or 675-5873 ext. 246 to request a quotation or to purchase this programme for your organisation. Request for programmes MUST be approved by the relevant company authority and training MUST be conducted by June 30, 2022.

TRANSFORMING ADMINISTRATIVE PROFESSIONALS: HOW TO BE SUCESSFUL AND PRODUCTIVE IN TODAY'S WORKPLACE

This in-company special is designed to be delivered to individual companies for up to ten (10), or up to twenty (20) participants. This, therefore, allows some flexibility in tailoring the programme to the needs of your organisation.

Please note that this training must be purchased between April to June 2022 to secure special pricing below. Training delivery dates are flexible based on company needs.

Available: April to June 2022

Training Dates & Times: Flexible

Gone are the days when the administrative support would simply schedule meetings, make photocopies, answer calls and take messages, or prepare reports for their manager. The role of today’s admin professional has undergone important changes and is often required to demonstrate greater versatility and scope that increases their overall impact in many organisations. Administrative professionals are now required to be self-starters, make critical yet sound decisions, and understand how to manage tricky situations while executing their job expertly and effectively. Given the right support and investment, your administrative professionals can help achieve your company’s goals, while allowing the organisation to attract and retain the best available talent, lower long-term personnel costs and improve organisational resilience and agility.

This workshop is intended to develop and enhance the knowledge, skills, and attitude of your support personnel, ensuring that they are equipped and capable of meeting the challenges of the changing workplace while executing their role with excellence and professionalism. 

Topics Covered

• Developing your personal and professional best
• Time management essentials
• Managing difficult personalities
• Basic business etiquette
• Confidentiality guidelines

Terms

$5,100.00 plus vat per organisation (up to 10 participants)

$7,100.00 plus vat per organisation (11 to 20 participants)

Call for non-member pricing

Method: Virtual | Duration: 3 hours | Dates and Times: Flexible

Contact Laura Rosales at This email address is being protected from spambots. You need JavaScript enabled to view it. or 675-5873 ext. 246 to request a quotation or to purchase this programme for your organisation. Request for programmes MUST be approved by the relevant company authority and training MUST be conducted by June 30, 2022.

COMMONLY MISUNDERSTOOD CONCEPTS IN INDUSTIRAL RELATIONS FOR MANAGERS AND SUPERVISORS (REPEAT PROGRAMME)

This in-company special is designed to be delivered to individual companies for up to ten (10), or up to twenty (20) participants. This, therefore, allows some flexibility in tailoring the programme to the needs of your organisation.

Please note that this training must be purchased between January to March 2022 to secure special pricing below. Training delivery dates are flexible based on company needs.

Available: April to June 2022

Training Dates & Times: Flexible

Does this situation sound familiar? You contact a colleague who is supposed to be competent in Industrial Relations and you seek clarification on a staff issue so that you can make the correct decision as a manager/supervisor, but the answer you receive does not seem wholly accurate. You then seek a second opinion and get a completely different answer, and you are left confused. Or maybe you just wish that you or your management team was more competent in industrial relations. If any of these sounds familiar, then this workshop is for you. The complexity of industrial relations is inherent to the field, driven by the many statutes that regulate how decisions are made and actions are taken, in addition to legislation. 

This workshop will address more commonly misunderstood concepts in Industrial Relations and tackle those plaguing questions and concerns that confound managers, supervisors and even human resource practitioners. This ESC's in-company workshop will provide your management team with the correct information and methodology to confidently and correctly approach and manage people issues within their teams. 

Topics Covered

• Who is a worker? The Worker Test. 
• How long does it take for a custom or practice to be an “established practice”?
• How to change a bad practice in your department/organisation
• Probationers and discipline
• What is reasonableness? 
• What is harsh and oppressive behaviour in industrial relations?
•  Leave eligibility vs leave entitlement 
• Words you should never say and actions you should never take in dealing with an employee
• What is light duty in respect of injury and maternity?
• How long can someone be placed in an acting position? 
• What constitutes being overlooked for acting or promotion? 
• How long can employees be laid off, with or without pay? 
• What exactly is retrenchment, and how does the notice period actually work?

Terms

$5,100.00 plus vat per organisation (up to 10 participants)

$7,100.00 plus vat per organisation (11 to 20 participants)

Call for non-member pricing

Method: Virtual | Duration: 3 hours | Dates and Times: Flexible

Contact Laura Rosales at This email address is being protected from spambots. You need JavaScript enabled to view it. or 675-5873 ext. 246 to request a quotation or to purchase this programme for your organisation. Request for programmes MUST be approved by the relevant company authority and training MUST be conducted by June 30, 2022.

PREVENTING HARASSMENT IN THE WORKPLACE

This in-company special is designed to be delivered to individual companies for up to ten (10), or up to twenty (20) participants. This, therefore, allows some flexibility in tailoring the programme to the needs of your organisation.

Please note that this training must be purchased between April to June 2022 to secure special pricing below. Training delivery dates are flexible based on company needs.

Available: April to June 2022

Training Dates & Times: Flexible

Harassment may take many forms and appears all too often in the workplace. De-mystifying and educating in the first instance the leadership and supervisory team is a critical strategy and investment that can be used to prevent harassment claims and avoid predatory behaviours from manifesting. The programme ensures that your organisation is one step closer to creating and maintaining a workplace that has a respectful work culture and environment for all employees.

 Topics Covered

• What is and is not harassment ?
• Various forms of harassment in the workplace
• The link between gender-based violence and workplace harassment 
• Review of judgments from the Equal Opportunity Tribunal and Industrial Courts 
• How to create and maintain a positive environment 

Terms

$5,100.00 plus vat per organisation (up to 10 participants)

$7,100.00 plus vat per organisation (11 to 20 participants)

Call for non-member pricing

Method: Virtual | Duration: 3 hours | Dates and Times: Flexible

Contact Laura Rosales at This email address is being protected from spambots. You need JavaScript enabled to view it. or 675-5873 ext. 246 to request a quotation or to purchase this programme for your organisation. Request for programmes MUST be approved by the relevant company authority and training MUST be conducted by June 30, 2022.

HOW TO LEAD A TEAM: AN ESSENTIAL SUPERVISOR GUIDE

This in-company special is designed to be delivered to individual companies for up to ten (10), or up to twenty (20) participants. This, therefore, allows some flexibility in tailoring the programme to the needs of your organisation.

Please note that this training must be purchased between April to June 2022 to secure special pricing below. Training delivery dates are flexible based on company needs.

Available: April to June 2022

Training Dates & Times: Flexible

Research has shown that the number one reason people quit their jobs is due to a bad or incompetent boss. This workshop is designed to increase supervisory effectiveness, by focusing on the relationships between supervisors and their employees. Participants will learn about emotional intelligence, the functions and responsibilities of being a supervisor, including managing employee expectations and inspiring engagement. 

This programme will assist in re-skilling participants with the knowledge and skills required to effectively manage a team, and is valuable for the first-time supervisor or established professionals

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Topics Covered

• Self-mastery essentials
• Developing your supervisory toolkit
• Leading in a VUCAH environment 
• Techniques to empower your team members 
• Strategies for creating and maintaining a positive team culture 
• Coaching 101
• Industrial Relations basics

Terms

$9,100.00 plus vat per organisation (up to 10 participants)

$11,000.00 plus vat per organisation (11 to 20 participants)

Call for non-member pricing

Method: Virtual | Duration: 6 hours | Dates and Times: Flexible

Contact Laura Rosales at This email address is being protected from spambots. You need JavaScript enabled to view it. or 675-5873 ext. 246 to request a quotation or to purchase this programme for your organisation. Request for programmes MUST be approved by the relevant company authority and training MUST be conducted by June 30, 2022.

WRITE LIKE A BOSS: BUSINESS WRITING THAT WORKS

This in-company special is designed to be delivered to individual companies for up to ten (10), or up to twenty (20) participants. This, therefore, allows some flexibility in tailoring the programme to the needs of your organisation.

Please note that this training must be purchased between April to June 2022 to secure special pricing below. Training delivery dates are flexible based on company needs.

Available: April to June 2022

Training Dates & Times: Flexible

This course will review English usage for business writers of all kinds. Participants will practice English grammar, vocabulary and sentence structure to re-establish foundational elements of written language. Building on those components, participants will also learn how to identify and revise a variety of common errors. This session will include exercises in word use, sentence structure, and punctuation, and will be especially useful for helping business professionals to write, revise, and review with skill and confidence.

Topics Covered

• Organising your thoughts
• Grammar essentials
• U.S. English vs. U.K. English 
• Sentence construction
• Using punctuation correctly
• Editing skills
• Practical: Writing Activity

Terms

$9,100.00 plus vat per organisation (up to 10 participants)

$11,000.00 plus vat per organisation (11 to 20 participants)

Call for non-member pricing

Method: Virtual | Duration: 6 hours | Dates and Times: Flexible

Contact Laura Rosales at This email address is being protected from spambots. You need JavaScript enabled to view it. or 675-5873 ext. 246 to request a quotation or to purchase this programme for your organisation. Request for programmes MUST be approved by the relevant company authority and training MUST be conducted by June 30, 2022.