Strategic Performance Management: Aligning People, Performance and Results
Managers, supervisors, and HR professionals will gain the skills to make performance reviews a driver of organisational success not just a routine task. Participants will learn to connect personal and team goals with organisational objectives, design relevant KPIs, and build performance systems that foster accountability and positive outcomes.
Through hands on activities and real world applications, participants will practice setting clear goals, tracking progress, managing pushback, and reducing workplace issues caused by poor performance management.
By the end of the programme, participants will be equipped to build a culture of high performance, continuous improvement, and responsibility for delivering clear, measurable results.
Topics To Be Covered
TOPICS TO BE COVERED
Foundations of Performance Management
- Why it is important to improve performance, align priorities and develop your team?
- Linking organisational strategy and organisational outcomes
- The role of the manager vs. HR
KPIs: What Works and Why
- KPI vs. metric
- SMART and CRISP criteria
- Types of KPIs
- Activity: Develop a KPI
Designing a Practical Performance Framework
- Importance of cascading goals
- Setting performance standards and tolerance bands
- Weighting KPIs and linking competencies with KPIs
- Activity: Case Study
Tools, Dashboards and Data for Decision-Making
- Data sources, frequency, dashboard design principles
- Pitfalls in interpretation and how to avoid them
- Activity: Case Study
Performance Conversations, Coaching & Accountability
- Conversation models
- Coaching questions
- Managing and addressing resistance
- Linking KPIs to development plans
- Industrial Relations risks of weak performance management system
- Activity: Simulation exercise
Dates & Time
Dates: Tues. 8th, Thur. 10th & Fri. 11th September 2026
Time: 8:30 a.m. - 12:30 p.m.
Cost
Cost (per person):
$2,600.00 plus vat (ECA Members)
$3,640.00 plus vat (Non-Members)
Facilitator
La Toya Griffith
Strategic Human Resource Consultant
La Toya Griffith is a Certified HR Professional with 15 + years of meaningful experience integrating HR initiatives with strategic business goals to ensure superior organisational performance. In addition to her technical competencies in the coordination and management of Strategic Planning sessions, Human Resource Audits, Compensation Surveys, Satisfaction/Engagement Surveys and Training Needs Analysis, La Toya has designed, developed, implemented and evaluated systems relating to Performance Management, Job Analysis, Business Process Re-engineering and Policy Development.
NEED MORE INFORMATION?
For further details please contact:
Training Department | 1 (868) 675-5873/638-6463
Ms Laura Rosales | ext. 246 |
Ms Shantala Reece-Whiteman | ext. 248 |
Email:
Event Information
| Event Date | 08/09/2026 8:30 am |
| Event End Date | 11/09/2026 12:30 pm |
| Individual Price | Members: $2,600.00, Non-Members: $3,640.00 (plus vat per person) |
| Location | Online - ZOOM Meeting |