Navigating Uncomfortable Conversations: Transforming Barriers into Bridges

Do you ever feel uneasy or unprepared when having difficult conversations? Do you dread having conversations with your direct reports on matters pertaining to:

Under-performance
Bad attitude
Chronic lateness or absenteeism
Poor hygiene
Sexual harassment claims
Tough business decisions

If the answer is "YES" to any or all of the above, then this programme is for you!

This programme was designed to be very practical, and equip you with the mindset, framework, steps and tools to succinctly, effectively and successfully conduct any type of difficult conversation, with the right outcome, from beginning to end.

 

TOPICS TO BE COVERED

• Understanding, applying and managing your emotional intelligence
  
• Identifying challenging personalities and how to manage them
  
• Being assertive without bullying
  
• Activity: Assessing your communication style and its impact
  
• Preparing your conversation plan
  
• Managing negative reactions
  
• Activity: Have a difficult conversation from start to finish

 

WHO SHOULD ATTEND? Human Resource Professionals, Industrial Relations Practitioners, Administrative or Team Leaders, Managers, Supervisors, Business Owners, and Other Interested Persons.

 

Dates: Wednesday, 27th August 2025 | Time: 8:30 a.m. - 12:30 p.m.

Venue: Online via ZOOM Meeting

Cost (per person): $1,000.00 plus vat (ECA Members) | $1,400.00 plus vat (Non-Members)