Navigating Uncomfortable Conversations Successfully

Navigating Uncomfortable Conversations Successfully

When it comes to day-to-day workplace issues, do you feel uncomfortable or sometimes unprepared to have difficult conversations? Do you dread having conversations with your direct reports on matters pertaining to: under- performance, bad attitude, chronic lateness or absenteeism, poor hydiene, sexual harassment claims or tough business decisions? 

If the answer is "YES" to any or all of the above, then this programme is for you!

This programme was designed to be very practical, and equip you with the mindset, framework, steps and tools to succinctly, effectively and successfully conduct any type of difficult conversation, with the right outcome, from beginning to end.

TOPICS TO BE COVERED

  • Understanding, applying and managing your emotional intelligence
  • Identifying challenging personalities and how to manage them
  • Being assertive without bullying
  • Activity: Assessing your communication style and its impact
  • Preparing your conversation plan
  • Activity: Have a difficult conversation from start to finish

Date: Wednesday, 18th September 2024 | Time: 8:30 a.m. - 12:30 noon

Cost (per person): $900.00 plus vat (ECA Members) | $1,260.00 plus vat (Non-Members)

FACILITATOR

La Toya Griffith Photo

Ms. La Toya Griffith
Human Resources Consultant

La Toya Griffith is a Certified HR Professional with 15 + years of meaningful experience integrating HR initiatives with strategic business goals to ensure superior organizational performance.

In addition to her technical competencies in the coordination and management of Strategic Planning sessions, Human Resource Audits, Compensation Surveys, Satisfaction/Engagement Surveys and Training Needs Analysis, La Toya has designed, developed, implemented and evaluated systems relating to Performance Management, Job Analysis, Business Process Re-engineering and Policy Development. Whenever she can be of service, La Toya continues to share her knowledge, skills and abilities.

Event Information

Event Date 18/09/2024 8:30 am
Event End Date 18/09/2024 12:30 pm
Individual Price Members: $900.00, Non-Members: $1,260.00 (plus vat per person)
Location Online - ZOOM Meeting

We are no longer accepting registration for this event