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SUMMARY:Mastering the Service Journey: Understanding Needs and Exceeding Ex
 pectations
DESCRIPTION:To master the service journey\, you must have a deep understand
 ing of your customers' needs and consistently surpass their expectations a
 t every touchpoint. Participants will learn the art of providing exception
 al customer service by truly understanding your customers' requirements an
 d going above and beyond their expectations in this in-depth\, practical s
 ession.
DTSTART:20240822T130000Z
DTEND:20240822T193000Z
DTSTAMP:20240719T232935Z
ORGANIZER;CN=ESC Training:MAILTO:communications@ecatt.org
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