Proactive Measures for Conflict Resolution in the Workplace: A Managers Guide
TIME REMAINING TO SAVE 20% ON THIS PROGRAMME...
Conflicts can arise constantly in the workplace, and the inability to come to a resolution can oftentimes lead to unwanted tension, low team morale, poor productivity, high turnover and even violence, with devastating results. Conflict can be expressed in numerous ways such as insults, non-cooperation, bullying and angry outbursts and can be caused by a range of triggers, from personality clashes, differences in workstyles, and misunderstood communication, to organisational mismanagement.
The most effective teams are those in which members feel safe enough to disagree with one another. A culture where dissent is allowed, or even encouraged, can spur innovation, diversity of thought and better decision-making.
PROGRAMME OBJECTIVES
PROGRAMME OBJECTIVES
In this programme, participants will be exposed to essential tools for addressing conflict in the workplace. Through the valuable techniques and approaches that will be presented, individuals will be empowered to effectively address the inherent difficulties associated with communicating and resolving challenging issues in the workplace by adequately addressing each party's interest for a fair outcome that can stand up to litigation.
TOPICS TO BE COVERED
TOPICS TO BE COVERED
Participants will explore the following:
PART ONE
- Identifying Conflict: How it looks, sounds and feels.
- Facing difficulty in others: Team members, customers, other stakeholders
- Defining a Goal in the Face of Hurts: Tools for resolving conflict
- Creating value in the midst of disputes
PART TWO
- Anger vs Loss in the Workplace
- SWOT and GAP Analysis: A psychosocial approach in the workplace
- Three new responses to Hurt
- Building and committing to a plan of action
Who Should Attend: Team Leaders, Line Managers, Supervisors, Heads of Department, Business Owners, HR & IR Professionals, or any person with responsibility for managing/supervising people.
Dates: Thursday, 22nd & Friday, 23rd June 2023 | Time: 9:00 a.m. - 12:00 p.m. (daily)
Cost (per person): $1,195.00 plus vat (ECA Members) | $1,495.00 plus vat (Non-Members)
REGISTER BY FRIDAY, 16th JUNE...SAVE 20%
FACILITATOR
Mr Christian Chambers
Consultant, Organizational & Professional Development
Mr. Chambers is an expert in Organisational and Professional Development, guiding organisations and their respective work teams in shaping an agenda that results in its strategic success while positively impacting the lives of their clientele.
His passion and commitment is in providing strategic support to organisations, their leaders, and professional teams who seek to engender value-based productivity and foster enduring legacies that contribute.
Need More Information?
For further details please contact:
Training Department | 1 (868) 675-5873/638-6463
Ms Laura Rosales | ext. 246 |
Ms Shantala Reece-Whiteman | ext. 248 |
Email:
Important Reminders
Please note the following:
- All sessions are conducted via the ZOOM Meeting platform.
- Payment is required before meeting credentials are shared.
- Customers can now make electronic payments to us remotely via Online Bank Transfer. We encourage the use of this facility at this time. For payments made via Online Bank Transfer, kindly remit payment to the Employers Solution Centre, via Republic Bank account number 290-457-289-901 (Branch: Tragarete Road, Port of Spain). A COPY OF YOUR PAYMENT RECEIPT/CONFIRMATION is required in order to identify/allocate your payment and before sharing meeting credentials.
- Meeting credentials will be shared the day prior to the start of each session.
Event Information
| Event Date | 22/06/2023 9:00 am |
| Event End Date | 23/06/2023 12:00 pm |
| Individual Price | Members: $1,195.00, Non-Members: $1,495.00 (plus vat per person) |
| Location | Online - ZOOM Meeting |