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Winning with Customer Service: How to Keep Angry Customers, even in Challenging Situations
Tuesday 17 July 2018, 09:00am - 03:00pm
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Contact Sharon Yorke

Customers are the life blood of any organization. The more customer satisfaction we achieve, the more our business and careers will grow. The programme is designed to help improve customer service effectiveness and provide techniques for dealing with irate/angry customers. Participants will learn how to make all customers feel important, how to listen for solutions, how to “check themselves” before, during and after challenging situations and how to create empathy.

 

Learning Outcomes

  • Describe exceptional customer service and the factors which contribute to service excellence.
  • Assess their customer service orientation based on the required core competencies and skills.
  • Identify customer and customer service expectations.
  • Describe Emotional Intelligence and the core competencies.
  • Utilize effective communication skills for excellent customer service.
  • Handle challenging customer service situations in an effective manner

 

Facilitator: Indira Siewsarran

Cost:

$1,995.00 plus vat (Members)

$2,800.00 plus vat (non-Members)

This programme qualifies for our SUMMER SPECIAL! Save 25%!

Location ECA Training and Conference Facility
For further details please contact:
Ms. Sharon Yorke
This email address is being protected from spambots. You need JavaScript enabled to view it., This email address is being protected from spambots. You need JavaScript enabled to view it.
1(868) 675-5873 Ext 238